SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kitkatshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great lashen, thank you.
Arruved well before expected date. Light is weird, it projects as per photo.Brightv seems bright enough though.
Jewel side. I liked it a lot is the second purchase. Takes a drip of 1.5V, however with a 1.2V it works perfectly. Thank you China planet Earth. Outside Yankees!
They are perfect, well packed, incredibly fast delivery less than 15 days China/Canada. Powerful and adjustable lighting for such a small flashlight, best value quality/price on any world. Thanks to the seller.
Small size! In your pocket! It's easy to carry and provides enough brightness!
I was really impressed by the power of the luminosity of this little flashlight. Of course, it is not even a spotlight, but it illuminates very well for its size. Its material is good, very light and comfortable to charge and consumes little energy, making the battery last a long time. A great cost benefit. I recommend it.
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Probably the best flashlight from the cheap, AAA battery.
Quality product, very fast delivery, perfect
Already the tenth, probably. Good flashlights, contact problem in aluminum thread if carried in shirt pocket or inner pockets. Only the manufacturer is completely lazy. In the box there was a flashlight separately, a lens separately, a fixing ring separately. In China, so increase productivity and profitability :)
not bad for a dollar
Cool flashlight👍🔥👍🔥👍
Arrived well packaged and earlier than scheduled. This little flashlight is a powerhouse for its small size. It is not a laser. So do not expect miracles out of such a small flashlight. It is made of aluminum. It does not take up any space yet it is powerful enough to illuminate the surroundings. It has quickly become my favorite companion in the darkest nights. Highly recommended!!!
The quality of the product is good, I recommend it.
Torch Light🔥Size with lighter, bright :) finger battery-> AAA Just a lifesaver for car repair work :) Early delivery🤓 How long time will tell. But for your money it's just super!!!
Nice product.
The flashlight ordered the second first spills at the Post Office ordered in five in 20 days
Order as described thank you
Really good thing, compact, bright, even focus can be adjusted a little, battery-powered, easy to replace. I'll probably order one more, I'll put the car in the glove compartment.