SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kitkatshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived early, all well packed and beautiful, I recommend, if it is steel
Very beautiful
Ihb HDI Tani once publish me no color mahoulsh fast shipping kind of mahrit in late Avril to be received in late my grandfather satisfied🥰🥰🥰🥰💫👌
Super beautiful I loved her It takes a week to arrive, super cheap
Perfect
Came so fast . Sorry for hand pic but I wish this was an bracelet it's SO PRETTY
It is very beautiful, it has a lot of Shine, the chain looks very resistant, I confirm that it is made of stainless steel, it is totally like the image and it arrived in two weeks, I am very happy with my purchase
It is very beautiful, the same as the image I hope it does not change its color I recommend
Arrived very quickly, before time, very beautiful and as they are in the image, I liked them a lot
very cute. i really love it
Tge product is just as the picture, very beautify and shiny.. good communication feom the supplier and it arrived before the estimated time…
I love it as shown in picture I will definitely get another one they are cute and very shiny I love them I and I am proud of this purchase
I arrive the order early, very good quality and am very happy with my order, 100% recommended
Very nice and beautiful chain. Hoping it doesn’t fade off. Item was shipped very quickly. Order received on time. Highly recommend
As described, finite and pretty. I hope it doesn't peel.
Perfect, consistent with the description. They are the right size. To see the outfit in time, but very pretty
The anklet itself is beautifully crafted, with intricate detailing that adds a touch of elegance to any outfit. The quality of the materials used is evident, and I appreciate the attention to detail in the design. It’s comfortable to wear and has quickly become one of my favorite accessories. What truly impressed me, however, was the speed of delivery. I placed my order online and within just a few days, the anklet arrived at my doorstep. The packaging was secure and the anklet was in perfect condition upon arrival. The fast delivery service made the entire purchasing process seamless and hassle-free. Overall, I highly recommend
They are beautiful thanks seller although they lasted two months to arrive
these were one of those double anklets once again , once i figured out how to get them on correctly then everything was fine & cute .
Arrived in the estimated time. Well packed. In perfect condition. As it appears in the photos. Recommended seller.