SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kitkatshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, same as the photo, look good quality, shipping was quite fast, I recommend when selling it
It's beautiful! More than what is seen in the photo. And the brightness is beautiful. I recommend it
Just like the photo, heavy… I liked it a lot! I hope it doesn't turn black fast. Got real quick to paste in my city
Received the long-awaited package, the necklace is excellent, but for a thin neck. I will wear it with pleasure. Seller sent quickly
Super good quality chain, it feels heavy, it came very well packed, I would buy it again. I highly recommend it.
Package arrived quickly, very nice jewelry, to recommend, serious seller
It's pretty... there would be bigger measurements in this model... there are chubby people who like it!🙏
Is very beautiful, as described. I do not know if it will oxidize quickly but for the price I thought it is worth it.
Beautiful, it is such which and stainless steel, reliable seller. The quality is A1😊😊🥰🥰😍🥰😍
I arrive in 2 weeks, it is super beautiful and heavy. I recommend
The color is nice, it looks great in person. I really like this necklace. I will buy more from this seller. Thank you!
It seems to be good, I haven't used it yet, so I can't talk much
Just beautiful and good quality, I loved it and it came long before the date. In about 8 days, I would ask again
absolutely beautiful. I love how it fits, how heavy it is and does not rotate and how it makes any outfit more sophisticated and fancy. this is absolutely the best purchase of this month. I can't recommend it enough. A beautiful piece of work
Beautiful as the photo is good quality and I recommend it very much is very beautiful. It arrived earlier than expected
Very cute, it feels heavy, I don't think it's plastic. 10/10