SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kitkatshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was fast. I’m glad i purchased it, i love the mouse. It’s truly silent
Assalamualaikum. Product is very good in Quality. i like Product. Same color with expected Quality. Thank you very much. Delivery time is good about 10 days china to Pakistan. i Hope next time product will arrived in 1 week. love Pakistan.
love it so much. it is plug and play and easy to setup. delivery was fast too. appreciate you guys alot
Excellent, ideal for me space. The mouse is very soft, to the touch feels very comfortable and light. And came super fast🙏😊Thank you
it took 33 days to arrive, in good condition, fits perfectly, I recommend the seller
Very good has inbuilt rechargeable battery and supports Bluetooth as well
seems good.. we will see how will work in few days..
Excellent. Item came before the delivery deadline. Product works very fine on laptop and smartphone
Exelent product, I loved how it looks and how it works, show quality for the price it was
Everything came before Shvidko. For a charged ros'm type-with a double-up. Having hardgotten in two regimes, everything is pratsyu. I recommend this shop.
Very fast delivery. Nice material, very soft feel in hand and smooth click. Bluetooth and wifi connection.
I also use the teddy bear through the adapter, in the sets. Everyone is good. With the first thing, the driver is automatically engaged. Goods for 3 Tizhnya in the apartment.
Delivery is very fast, less than 2 weeks. The quality is excellent. Connected immediately. Expected it to be larger in size. The keys are quiet. Type C connector.
Arrived in Macedonia in 2 weeks which really surprised me! Ergonomic, well packed, nice material. I recommend the product and the seller as well.
verry good item and fast delivery i'm happy Ali express service
Fast shipping. Item received in good condition. Tested and it works well with Windows 11. The Bluetooth link was quickly recognised and connected.